EN - Case Study: 211 & A.I.│Judy Shum & Dave Montague

This week, we talk about the implications of implementing Artificial Intelligence (AI) at 211.

My guests are… Judy Shum – National Director, 211 and Community Partnerships at United Way/ Centraide Canada Dave Montague - Director, Information Resources and Technology Findhelp Information Services/211 Central --- FOR MORE INFORMATION: 211: Website Judy Shum: LinkedIn Dave Montague: LinkedIn PhiLab Project & Special Edition Emergency Response Partnerships: The Critical Role Played by 211 Organizations in Canada During the COVID-19 Pandemic July 2023: Philanthropy and AIArticles & Blog Posts: 211 Teams playing critical role during COVID-19 Pandemic Research Team explores the role of United Way and 211 organizations in Emergency Management 211 Rises to the Challenge: A COVID-19 Success Story Technological Definitions: Artificial Intelligence Natural Language Processing (NLP) --- PHILAB Site Web LinkedIn Instagram Facebook Academia --- PRODUCTION TEAM Katherine Mac Donald – Head of production Léonie Poulin – Co-Producer, Researcher & Editor Joey Mac Intosh – Co-Producer & Host Suggestions, comments, questions?

Let us know what you think at philab@uqam.ca !

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